Privacy Policy

Last updated: 15 December 2025

1. Data we collect

• Contact details: name, email, phone number.
• Task information: descriptions, locations, attachments you provide.
• Operational logs: timestamps, location metadata, photos, receipts.
• Payment information: transaction records (payment details processed by secure third-party providers).
• Device & usage data: IP address, browser type, pages visited (analytics).

2. How we use data

• To plan, execute, and document your requested tasks.
• To provide updates, invoices, receipts, and support.
• To improve our operations, SOPs, and service quality.
• To send service-related communications (we don't send marketing emails without consent).
• To comply with legal obligations.

3. Data sharing

We share data only as needed:

• With task runners: Only information necessary to complete your task.
• With third-party service providers: Courier partners, payment processors (under strict confidentiality).
• When required by law: Court orders, legal processes.
• We never sell your personal data.

4. Data security

• Access controls and role-based permissions.
• Encrypted storage for sensitive documents.
• Chain‑of‑custody procedures for physical items.
• Regular security audits and staff training.

5. Data retention

We retain data for:

• Task records: 3 years (for audit and dispute resolution).
• Financial records: As per tax regulations.
• Marketing communications: Until you opt out.

6. Your rights

• Access: Request a copy of your data.
• Correction: Update inaccurate information.
• Deletion: Request removal (subject to legal retention requirements).
• Opt-out: Unsubscribe from marketing communications.

Contact us at support@taskmetro.com to exercise your rights.

7. Cookies & analytics

We use minimal cookies for functionality and analytics to improve user experience. You can disable cookies in your browser settings.

8. Third-party links

Our website may contain links to third-party sites. We're not responsible for their privacy practices.

9. Changes to this policy

We may update this policy. Changes will be posted here with the updated date.

For questions, contact: support@taskmetro.com